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Steve reads his Blog

May 18, 2022

In my 20-plus years in this CRM business, I have seen my share of "Funnels". Lead Funnels, Sales Funnels, Delivery Funnels, every kind of business-related funnel you can think of, I have probably seen it. From what I have witnessed, most businesses have no idea how to use them effectively. So, let's talk about Funnels....


May 17, 2022

About seven years ago we pioneered the "Support by Blocks" model, and it has served our Forceworks clients and us well. But thanks to Microsoft, it is time for a whole new model for Dynamics 365 and Power Platform Support and Services. Let's unpack this one.

The Challenge

Let's be honest, no business application you...


Feb 2, 2022

Microsoft Dynamics 365 business applications are fantastic products. Unrivaled power and features and priced accordingly. Are they over-priced? No! Are you over-paying? Maybe. So, let's unpack this one.

My Cable Bill

Several years ago, I moved into a new home, and shortly afterwards the local cable company salesperson...


Feb 2, 2022

I've heard this term bandied about for many years now, "Single Version of the Truth". As Jack Nicholson once said, "You can't handle the Truth!" I would paraphrase that as, "You can't afford a Single version of the Truth, and you wouldn't want it anyway!". So, let's see how many of you I can get to agree on this one :)....


Nov 4, 2021

Microsoft just announced, and released in the next breath, a new Pay as You Go model for Power Apps. This has huge implications for all organizations and also for users of our free  RapidStartCRM solution. Let's unpack what it means.

Pay as you go

Who doesn't like the idea of only paying for what you use? I wish it...